All orders will be shipped within 2–3 business days after payment is confirmed (excluding weekends and holidays).

 Once shipped, a tracking number will be provided so you can monitor the delivery status in real time. We currently offer shipping within Taiwan (main island) via Home Delivery, 7-11, or FamilyMart store-to-store services.

For international customers, shipping will be arranged with freight collect service, and actual shipping costs will vary depending on the destination.

We hope you love every product from Zen Project. If you receive a defective item or the wrong size, please contact us within 7 days of receiving your order. Items must be returned in brand-new, unused condition with original packaging. Please provide your order number and photos of the item for our team to review.

Please note that customized items and personal hygiene products are not eligible for return or exchange.

 Returns or exchanges due to personal preferences (such as wrong size or change of mind) must be handled at the customer’s own shipping expense.